Returns & Exchanges

 

We want you to be completely satisfied with your online purchase. If you are unhappy for any reason, we'll gladly accept the return of unused/unworn items.

 

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
If you feel your product is faulty or develops a fault, please get in touch with us and we'll advise the best course of action

 

IMPORTANT
In order for your return to be valid YOU MUST NOTIFY US OF YOUR INTENT TO RETURN PRIOR TO SHIPPING THE ITEM BACK. Failure to do so will risk the items being lost and your return will not be accepted (parcels from customers that did not notify us will not be accepted and will be returned to you). ANY COSTS INCURRED (INCLUDING CUSTOMS DUTIES AND TAXES) AS A RESULT OF A FAILURE TO FOLLOW THE RETURN INSTRUCTIONS PROVIDED BY US VIA EMAIL OR HEREIN, SHALL BE DEDUCTED FROM THE REFUND OR CREDIT AMOUNT.

 

Return Policy 

  • Returns and exchanges must be initiated within 14 days of receiving your order.
  • Products to be returned or exchanged must be shipped by the later of (i) 14 days of receiving your order and (ii) 7 days once the Return/Exchange request is confirmed.
  • All returned items must be in their new and original condition: unused, not hemmed, unwashed, unworn and with tags attached. 
  • We do not accept returns of items that have been opened and tried on.
  • All accessories and items accompanied with items originally (such as cases, user manuals, spare parts) must also be returned.
  • Undergarments such as underwear, socks etc. are ineligible for returns or exchanges even if they are unopened due to hygiene reasons.
  • No returns or exchanges for discounted items are accepted.
  • Returns that do not meet the above requirements will not be accepted. 
  • You will be responsible for all costs in relation to returns/exchanges, including return shipping costs, duties and taxes.

 

How to Return/Exchange

  • Initiate a Return/Exchange
    • Within 14 days of receiving your order, please send your Return/Exchange request to customer service via gramicci-global-au@lingble.com or live chat with the information set out below.
    • For Returns: Please provide customer service with your order number, details of the item you want to return and the reason for your return, and we will get back to you with return instructions.
    • For Exchanges: Please provide customer service with your order number, the item you would like to exchange and the model/size of the item to be exchanged so we can reserve your desired item so it does not sell out while we await your package.
       
  • Package the Item(s)
    • Pack your item(s) and invoice into a bag or box. Failure to include all the documents needed will not qualify for refund or exchange.  
    • Inside the parcel please include the Commercial Invoice with the matching Order Number, and the SKU and Issue Description Sheet provided by the customer care team.  
    • Print Ship To address in full provided by customer care team. Failure to include full address will not be accepted.  
       
  • Select Shipping Method
    • Use any courier service that offers tracking and signature on delivery to send the parcel back within the specified time with the full return address given by the customer care team.
    • On the air waybill please include your invoice number and note "Return shipment to Australia".
       
  • All costs in relation to costs of returns/exchange shall be borne by you. Please note that the shipping fee quoted on our website for purchases under the free shipping threshold is not a reference for the actual return costs.
  • Send return tracking number
  • Refund Process
    • If you have an account, login here. 
    • You may choose to receive your refund in the original form of payment or as store credit/coupon.
    • Once we receive the returned item(s), your refund will be initiated within 1-2 business days. 
    • Refunds in the original form of payment may take up to 10 business days to show up on your account due to varying processing times between payment providers.  If you do not receive your refund after 10 business days, please contact customer service via gramicci-global-au@lingble.com or live chat and they will gladly assist you.