FREQUENTLY ASKED QUESTIONS (FAQ)

Table of Contents

FREQUENTLY ASKED QUESTIONS (FAQ)

BRAND

  • Is the sustainable and ecological practice important to GRAMICCI when manufacturing the products?

    Yes. GRAMICCI 's commitment to sustainability and use of eco-friendly materials has also become a significant selling point, appealing to environmentally conscious customers.

ONLINE PURCHASE

  • My order didn't go through. What can I do?

    Please contact our Customer Care Team via live chat, contact form or gramicci-global-au@lingble.com.

  • My order has been declined – do I need to place a new order?

    Please contact our Customer Care Team first via live chat, contact form or gramicci-global-au@lingble.com.

  • Why should I set up an account?

    By creating an account, you will be able to move through the checkout process faster, manage your personal information, and track your orders, and more. Create your account here.

  • How to redeem coupon code?

    The "Gift Card/Promo Code" box is inside your shopping cart. Click on the shopping cart icon and it will bring you to the page where you can apply the coupon code under "Gift Card/Promo Code" box.

  • Can I change my order after it is placed?

    Please contact our Customer Care Team first via live chat, contact form or gramicci-global-au@lingble.com.

  • Can I choose the currency that I prefer?

    The currency depends on the ship-to-country and is fixated automatically upon check-out.

  • What forms of payment does GRAMICCI accept?

    GRAMICCI global site accepts the following forms of payment: MasterCard, VISA, American Express, JCB, DinersClub, Discover card, Alipay, Wechat Pay and PayPal.

  • When will my credit card be charged?

    Your credit card will immediately be charged upon purchase.

  • How do I reset my account password?

    Please click "Login" and hit the "Forgot your password?" button, then enter your email address to receive a password reset link. https://www.gramicci-global.com/en_AU/login/

  • How can I receive the latest news and updates?

    Without logging-in:
    You can either subscribe when you get the newsletter pop-up box, or you can scroll down to the bottom of each page until you see the ''Subscribe Newsletter'' box on the right-hand side.
    After logging-in:
    Go to 'My account' >> ''Email Subscription'' and click ''Edit''

  • How can I unsubscribe to newsletter?

    After logging-in, go to 'My account' >> ''Email Subscription'' and click ''Edit''.

  • How can I cancel my order?

    Please contact our Customer Care Team first via live chat, contact form or gramicci-global-au@lingble.com.

  • How do I order online at GRAMICCI global ?

    Start shopping with us by using your preferred delivery country - ''Shipping Destination'' at the bottom left of our website . Shop by category to select your item. Click “Add to cart” to add the item to your cart and proceed to checkout. You can also search for your preferred item by using our search function. Choose to place your order as either a guest or sign into your GRAMICCI account for a speedier, more efficient check out. To complete your purchase, enter your data including shipping address. Then click on '' Next- Payment'' to fill in your billing address and payment details. Check all required details are filled properly and hit ''Place Order''. Your shipment should now be on the way! If you have any questions, please don't hesitate to reach out to our Customer Care Team by via live chat, contact form or gramicci-global-au@lingble.com.

  • Do you offer gift wrapping service? If yes, will there be a charge?

    Unfortunately we do not offer gift-wrapping service.

  • Do you have seasonal sale events?

    Yes. Please subscribe to our newsletter for exclusive offers.

SHIPPING & DELIVERY

  • Can I have my item delivered to a local store for collection?

    Unfortunately no.

  • How fast is the delivery?

    Australia: 2-7 days .
    New Zealand: 3-9 days

  • Where do you ship my order from?

    Australia.

  • What couriers do you use?

    We use world-class courier companies like DHL and Australia Post to ship products.

  • Can I track my order once it has been shipped?

    Yes. A separate shipment email will be sent once your order is despatched.

  • Can I have my item delivered to PO boxes and military addresses?

    Unfortunately no.

  • I cannot find my country on the country selector. Can I still order from you?

    We currently only ship to Australia and New Zealand.

CUSTOMS/TAXES

  • Do I need to pay taxes and duties to the courier upon delivery?

    We ship on a DDP (Delivery Duty Paid) basis, which means that all custom duties are included in the product price. There may be instances in which additional taxes need to be paid. Any such additional taxes will be calculated according to your specific address and itemized at checkout.

  • What should I do if the courier asks me to pay taxes and duties?

    Please contact our Customer Care Team first via live chat, contact form or gramicci-global-au@lingble.com.

STOCK

  • How can I be notified if the product I want is back in stock?

    When a particular size/color of an item is out-of-stock, you can click on the size/color selector and ''Notify Me'' link will show up. Please enter your email address and then click ' Submit'. You will not receive any confirmation email upon submission but will receive a notification when the item is back in stock.

  • How often do you have new arrivals?

    There are two collections (Spring/Summer and Fall/Winter) per year with new arrivals every season. Please subscribe to our newsletter for latest products.

  • Are there any physical stores where I can purchase GRAMICCI products?

    Yes. Please refer to below stocklist:
    For AU : 108 Warehouse, Above the Clouds, Brick and Mortar, David Jones, Fast Times, Glue, Havn, High and Lows, Incu, Maple Men, Subtype AU, The Iconic, Up There...
    For NZ : Area 51, Good As Gold, Heatwave, Infinite Definite, Knowear, Drop Out Store, Slick Willy, Subtype NZ

PRODUCT

  • Do you sell replacement belt buckle?

    Yes, replacements are available upon request. Please contact our customer care team for assistance with any replacement buckle requests.

  • What is the pigment dyed process?

    It means that the color was added as a pigment after the shorts were sewn together. It's worth noting that pigment dyeing can result in color variations and unevenness, which are intentional aspects of the process and contribute to the unique and individualized look of each piece.

  • Can I purchase and redeem GRAMICCI gift card?

    Gift card is not available for purchase or redemption on this GRAMICCI global website. If you have a gift card on hand, please contact the original seller for assistance.

  • Are GRAMICCI pants good for climbing?

    Featuring a gusseted crotch and a nylon belt that can be adjusted with one hand, these pants are functional for rock climbing or can be used as reliable camping apparel.

  • What are the different silhouettes of GRAMICCI pants?

    Please take the information from the Fit Guide page

SIZING

  • Are your products true to size?

    Yes. However, please refer to the actual measurements of each product to choose your size.

  • If I select size Large, would I receive Size L USA or Size L Asia?

    The size selector of each product page is in US sizing. If you select L, you will get size L in US size (which is XL in Asia).

  • Normally I wear size 28 for pants. Should I order size S or XS?

    The actual measurements will usually vary among different models even they are in same size tag. To ensure you get the correct size, please measure your best-fitted pants and compare the measurements with those on the size chart.

AFTER SALES

  • Are the GRAMICCI products machine washable?

    Please always refer to the washing instruction labels on the products before laundry.
    Always wash light and dark coloured fabrics separately.
    To prevent the belt from getting tangled in the wash, we recommend using a laundry bag.

  • Do you provide after-sales service to customer who purchases your product from offline store?

    GRAMICCI global site is solely responsible for the quality of products sold on this website. Customers who have purchased Gramicci products from Gramicci’s retailers or resellers of any sort should contact the original sellers for direct assistance with any quality issues or warranty claims.

RETURNS/EXCHANGE

  • What is the return policy?

    -Returns and exchanges must be initiated within 14 days of receiving your order.
    -Products to be returned or exchanged must be shipped by the later of (i) 14 days of receiving your order and (ii) 7 days once the Return/Exchange request is confirmed.
    -All returned items must be in their new and original condition: unused, not hemmed, unwashed, unworn and with tags attached.
    -We do not accept returns of items that have been opened and tried on.
    -All accessories and items accompanied with items originally (such as cases, user manuals, spare parts) must also be returned.
    -Undergarments such as underwear, socks etc. are ineligible for returns or exchanges even if they are unopened due to hygiene reasons.
    -No returns or exchanges for discounted items are accepted.
    -Returns that do not meet the above requirements will not be accepted.
    -You will be responsible for all costs in relation to returns/exchanges, including return shipping costs, duties and taxes.

  • Can I return a product that was bought during sale?

    Unfortunately no.

  • Do I have to bear the return shipping costs?

    You will be responsible for all costs in relation to returns/exchanges, including return shipping costs, duties and taxes.

  • What is the estimated return shipping costs? Is it close to the shipping fee quoted on the website when the order is below free-shipping threshold?

    Please contact your preferred courier with tracking service to your quote. The shipping fee quoted on the website under free-shipping threshold is not a reference for the actual return costs.

  • How can I return my order?

    First check if your order fulfills the return policy and contact our Customer Care Team via live chat, contact form or gramicci-global-au@lingble.com next

  • Can I return an item that I bought online to a local store ?

    Unfortunately no.

  • I did not buy my items directly from this website. Can I return them here?

    Our return policy covers only items purchased directly through GRAMICCI global site. Please return items purchased to the place of purchase.

  • How long does it take for a refund to be issued?

    Refunds in the original form of payment may take up to 10 business days to show up on your account due to varying processing times between payment providers. If you do not receive your refund after 10 business days, please contact Customer Care Team via live chat, contact form or gramicci-global-au@lingble.com.

  • What should I do if the product I have just received seems defective?

    Please contact Customer Care Team via live chat, contact form or gramicci-global-au@lingble.com immediately.