FREQUENTLY ASKED QUESTIONS (FAQ)

Table of Contents

FREQUENTLY ASKED QUESTIONS (FAQ)

BRAND

  • Is the sustainable and ecological practice important to GRAMICCI when manufacturing the products?

    Yes. GRAMICCI 's commitment to sustainability and use of eco-friendly materials has also become a significant selling point, appealing to environmentally conscious customers.

ONLINE PURCHASE

  • My order didn't go through. What can I do?

    Please contact our Customer Care Team via live chat, contact form or gramicci-global-hk@lingble.com.

  • My order has been declined – do I need to place a new order?

    Please contact our Customer Care Team first via live chat, contact form or gramicci-global-hk@lingble.com.

  • Why should I set up an account?

    By creating an account, you will be able to move through the checkout process faster, manage your personal information, and track your orders, and more. Create your account here.

  • How to redeem coupon code?

    The "Gift Card/Promo Code" box is inside your shopping cart. Click on the shopping cart icon and it will bring you to the page where you can apply the coupon code under "Gift Card/Promo Code" box.

  • Can I change my order after it is placed?

    Please contact our Customer Care Team first via live chat, contact form or gramicci-global-hk@lingble.com.

  • Can I choose the currency that I prefer?

    The currency depends on the ship-to-country and is fixated automatically upon check-out.

  • What forms of payment does GRAMICCI accept?

    GRAMICCI global site accepts the following forms of payment: MasterCard, VISA, American Express, JCB, DinersClub, Discover card, Alipay, Wechat Pay and PayPal.

  • When will my credit card be charged?

    Your credit card will immediately be charged upon purchase.

  • How do I reset my account password?

    Please click "Login" and hit the "Forgot your password?" button, then enter your email address to receive a password reset link. https://www.gramicci-global.com/en_HK/login/

  • How can I receive the latest news and updates?

    Without logging-in:
    You can either subscribe when you get the newsletter pop-up box, or you can scroll down to the bottom of each page until you see the ''Subscribe Newsletter'' box on the right-hand side.
    After logging-in:
    Go to 'My account' >> ''Email Subscription'' and click ''Edit''

  • How can I unsubscribe to newsletter?

    After logging-in, go to 'My account' >> ''Email Subscription'' and click ''Edit''.

  • How can I cancel my order?

    Please contact our Customer Care Team first via live chat, contact form or gramicci-global-hk@lingble.com.

  • How do I order online at GRAMICCI global ?

    Start shopping with us by using your preferred delivery country - ''Shipping Destination'' at the bottom left of our website . Shop by category to select your item. Click “Add to cart” to add the item to your cart and proceed to checkout. You can also search for your preferred item by using our search function. Choose to place your order as either a guest or sign into your GRAMICCI account for a speedier, more efficient check out. To complete your purchase, enter your data including shipping address. Then click on '' Next- Payment'' to fill in your billing address and payment details. Check all required details are filled properly and hit ''Place Order''. Your shipment should now be on the way! If you have any questions, please don't hesitate to reach out to our Customer Care Team by via live chat, contact form or gramicci-global-hk@lingble.com.

  • Do you offer gift wrapping service? If yes, will there be a charge?

    Unfortunately we do not offer gift-wrapping service.

  • Do you have seasonal sale events?

    Yes. Please subscribe to our newsletter for exclusive offers.

SHIPPING & DELIVERY

  • Can I have my item delivered to a local store for collection?

    Unfortunately no.

  • How fast is the delivery?

    Hong Kong and Macau: 1-2 days
    India, Vietnam and Malaysia: 3-10 days

  • Where do you ship my order from?

    Hong Kong.

  • What couriers do you use?

    We use world-class courier companies like S.F. Express and FedEx to ship products.

  • Can I track my order once it has been shipped?

    Yes. A separate shipment email will be sent once your order is despatched.

  • Can I have my item delivered to PO boxes and military addresses?

    Unfortunately no.

  • I cannot find my country on the country selector. Can I still order from you?

    We currently only ship to Hong Kong, Macau, India, Vietnam and Malaysia.

CUSTOMS/TAXES

  • Do I need to pay taxes and duties to the courier upon delivery?

    We ship on a DDP (Delivery Duty Paid) basis, which means that all custom duties are included in the product price. There may be instances in which additional taxes need to be paid. Any such additional taxes will be calculated according to your specific address and itemized at checkout.

  • What should I do if the courier asks me to pay taxes and duties?

    Please contact our Customer Care Team first via live chat, contact form or gramicci-global-hk@lingble.com.

STOCK

  • How can I be notified if the product I want is back in stock?

    When a particular size/color of an item is out-of-stock, you can click on the size/color selector and ''Notify Me'' link will show up. Please enter your email address and then click ' Submit'. You will not receive any confirmation email upon submission but will receive a notification when the item is back in stock.

  • How often do you have new arrivals?

    There are two collections (Spring/Summer and Fall/Winter) per year with new arrivals every season. Please subscribe to our newsletter for latest products.

PRODUCT

  • Do you sell replacement belt buckle?

    Unfortunately no.

  • What is the pigment dyed process?

    It means that the color was added as a pigment after the shorts were sewn together. It's worth noting that pigment dyeing can result in color variations and unevenness, which are intentional aspects of the process and contribute to the unique and individualized look of each piece.

  • Can I purchase and redeem GRAMICCI gift card?

    The evolution of a classic, the NN Pants are a modernized version of the G-Pants, first created in Japan in 2015. These ones combine the trademark Gramicci details, like the gusseted crotch and the integrated belt, with a slightly sharper, slimmer shape. It’s also worth mentioning that they’re made out of organic stretch cotton twill—so whilst they fit a little snugger than our G-Pants.

  • Are GRAMICCI pants good for climbing?

    Featuring a gusseted crotch and a nylon belt that can be adjusted with one hand, these pants are functional for rock climbing or can be used as reliable camping apparel.

  • What is the difference between G pants and NN pants?

    The evolution of a classic, the NN Pants are a modernized version of the G-Pants, first created in Japan in 2015. These ones combine the trademark Gramicci details, like the gusseted crotch and the integrated belt, with a slightly sharper, slimmer shape. It’s also worth mentioning that they’re made out of organic stretch cotton twill—so whilst they fit a little snugger than our G-Pants.

  • What is the difference between G pants and Gadget pants?

    Gadget pants are an evolution of the classic G-Pants. The defining detail of the Gadget Pants is the large rectangular wraparound patch pockets which extend right around the trousers but without back pockets. As for the shape, these are ever so slightly shorter than the G-Pants, with a wider hem, giving them a relaxed straight legged fit.

  • What is the difference between G shorts and NN shorts?

    NN shorts offer the narrowest fit while G shorts offer a wider fit.

  • Can you recommend some pants suitable for hiking?

    GRAMICCI PANTS: This is Gramicci's signature pant, designed with movement and flexibility in mind:
    - Made from tough organic cotton twill fabric
    - Integrated nylon cinch belt and elastic waistband for adjustable fit
    - Diamond-shaped crotch gusset for full 180° leg reach
    - Reinforced stitching throughout for durability
    - Relaxed fit and low rise for comfort during activities
    GADGET PANTS: Another versatile option from Gramicci, featuring:
    - Lightweight, stretch nylon fabric
    - Gusseted crotch and articulated knees for freedom of movement
    - Multiple pockets, including zippered ones, for storage
    - Adjustable waistband and hem for customized fit
    NYLON CLIMBING PANT: A hybrid pant blending cotton and nylon for a balance of comfort and durability:
    - Made from nylon-cotton blend fabric
    - Articulated knees and gusseted crotch for climbing mobility
    - Reinforced at high-wear areas
    - Relaxed, tapered fit
    WIDE PANTS: A more casual, loose-fitting option with a wider leg opening:
    - Cotton-nylon blend fabric
    - Elastic waistband and drawcord for adjustability
    - Roomy, relaxed silhouette
    ROCK SLIDE PANTS: Designed specifically for climbing and other outdoor activities:
    - Made from lightweight, stretchy nylon fabric
    - Gusseted crotch and articulated knees
    - Reinforced knees and seat for abrasion resistance
    - Adjustable waistband and hem

  • Can you recommend some shorts suitable for water sports?

    Below Gramicci shorts are suitable for various water sports and activities due to their water-repellent fabrics, packable designs, and features like gusseted crotches and drainage pockets.

    Shell Packable Shorts:
    -Made from an "Active Shell" material that is water-repellent
    -Packable design for easy portability
    -Gusseted crotch seam for ease of movement
    -Drainage pockets and zip pockets for storage
    -Chlorine resistant

    Nylon Packable G-Shorts:
    -Made from a nylon fabric that is water-repellent and quick-drying
    -Packable design for easy portability
    -Gusseted crotch seam for ease of movement
    -Chlorine resistant

    Nylon Loose Shorts:
    -Made from a nylon fabric that is water-repellent and quick-drying
    -Loose, relaxed fit for comfort
    -Gusseted crotch seam for ease of movement
    -Drainage pockets and zip pockets for storage
    -Chlorine resistant

  • What sets Gramicci apart from other outdoor brands?

    Gramicci combines the spirit of movement with advanced technical fabrics and future-facing silhouettes, creating a range that is equally at home in the city or out in the wild. These fabrics will handle anything you can throw at it - wind, rain, sun and snow. It embraces a future where the ability to move freely across cities and landscapes in all weathers is part of our daily lives.
    Having firmly established itself as a go-to name in the sphere of outdoor activity brands, Gramicci has since found favour with a wider, more fashion focussed audience. Its hardy aesthetic, relaxed silhouettes and practical designs have seen it become a casual style staple, and collaborations with brands as diverse as Brain Dead, White Mountaineering and Taion have cemented its transition from the mountains to the streets.

  • How do I style a pair of Gramiccis?

    The key is to play with the contrast between the rugged, outdoor-ready Gramicci pants and more refined, fashionable pieces. Have fun experimenting and don't be afraid to put your own spin on it!

    1. Casual Outdoor Look:
    Pair Gramicci pants with a fleece jacket or hoodie for a classic "gorp" (good old raisins and peanuts) look.
    Complement with technical hiking shoes or sneakers for an off-duty outdoor vibe.
    2. Preppy/Ivy League Twist:
    Style Gramicci pants like you would khaki shorts - with a classic blue button-up shirt and moccasins or loafers.
    This gives the outdoor-ready pants a more refined, preppy aesthetic.
    3. Beach/Poolside:
    Use a printed or colorful pair of Gramiccis as swim trunks.
    Pair with a simple t-shirt and advanced sandals for a relaxed, stylish poolside look.
    4. Athleisure/Lounge:
    Pair a vibrant pair of Gramicci pants with a hoodie or graphic tee for a laid-back, fashionable lounging vibe.
    Finish the look with modern, elevated sandals or low-profile sneakers.
    5. Workwear-Inspired:
    Style Gramicci pants like you would chinos - with a button-down shirt, sweater, or t-shirt.
    Add a denim or chore jacket on top for a casual, workwear-inspired aesthetic.

SIZING

  • Are your products true to size?

    Yes. However, please refer to the actual measurements of each product to choose your size.

  • If I select size Large, would I receive Size L USA or Size L Asia?

    The size selector of each product page is in Asian sizing.

  • Normally I wear size 28 for pants. Should I order size S or XS?

    The actual measurements will usually vary among different models even they are in same size tag. To ensure you get the correct size, please measure your best-fitted pants and compare the measurements with those on the size chart.

AFTER SALES

  • Are the GRAMICCI products machine washable?

    Please always refer to the washing instruction labels on the products before laundry.
    Always wash light and dark coloured fabrics separately.
    To prevent the belt from getting tangled in the wash, we recommend using a laundry bag.

  • Do you provide after-sales service to customer who purchases your product from offline store?

    GRAMICCI global site is solely responsible for the quality of products sold on this website. Customers who have purchased Gramicci products from Gramicci’s retailers or resellers of any sort should contact the original sellers for direct assistance with any quality issues or warranty claims.

RETURNS/EXCHANGE

  • What is the return policy?

    -Returns and exchanges must be initiated within 14 days of receiving your order.
    -Products to be returned or exchanged must be shipped by the later of (i) 14 days of receiving your order and (ii) 7 days once the Return/Exchange request is confirmed.
    -All returned items must be in their new and original condition: unused, not hemmed, unwashed, unworn and with tags attached.
    -We do not accept returns of items that have been opened and tried on.
    -All accessories and items accompanied with items originally (such as cases, user manuals, spare parts) must also be returned.
    -Undergarments such as underwear, socks etc. are ineligible for returns or exchanges even if they are unopened due to hygiene reasons.
    -No returns or exchanges for discounted items are accepted.
    -Returns that do not meet the above requirements will not be accepted.
    -You will be responsible for all costs in relation to returns/exchanges, including return shipping costs, duties and taxes.

  • Can I return a product that was bought during sale?

    Unfortunately no.

  • Do I have to bear the return shipping costs?

    You will be responsible for all costs in relation to returns/exchanges, including return shipping costs, duties and taxes.

  • What is the estimated return shipping costs? Is it close to the shipping fee quoted on the website when the order is below free-shipping threshold?

    Please contact your preferred courier with tracking service to your quote. The shipping fee quoted on the website under free-shipping threshold is not a reference for the actual return costs.

  • How can I return my order?

    First check if your order fulfills the return policy and contact our Customer Care Team via live chat, contact form or gramicci-global-hk@lingble.com next

  • Can I return an item that I bought online to a local store ?

    Unfortunately no.

  • I did not buy my items directly from this website. Can I return them here?

    Our return policy covers only items purchased directly through GRAMICCI global site. Please return items purchased to the place of purchase.

  • How long does it take for a refund to be issued?

    Refunds in the original form of payment may take up to 10 business days to show up on your account due to varying processing times between payment providers. If you do not receive your refund after 10 business days, please contact Customer Care Team via live chat, contact form or gramicci-global-hk@lingble.com.

  • What should I do if the product I have just received seems defective?

    Please contact Customer Care Team via live chat, contact form or gramicci-global-hk@lingble.com immediately.